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Shenzhen Biansebao Arts& Crafts Company Ltd.
Multispecialty supplier
Main categories: Heat Color Changing Ceramic Mug, Color Changing Plastic Cup, Color Changing Aluminum Bottle, Color Changing Stainless Steel Bottle, Color Changing Glass Cup
On-site material inspectionSample-based customizationMinor customizationDesign-based customization
Performance
4.5/5
Satisfied84 reviews
  • ≤3h
    average response time
  • 99.3%
    on-time delivery rate
  • US $210,000+
    {0} orders
Minor customization
Design-based customization
See all verified capabilities ({capacitiesNum})
Profile
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by Intertek
Overview
Company registration date2009-04-23
Floor space(㎡)359
Accepted languagesEnglish
Years exporting14
Years in industry14
Certifications
BPAINSPECTION_REPORTCANAF22092851...
Production capabilities
Production machines37
Quality control
Product Support traceability of raw materialsYes
Product inspection methodInspection of all products, Random inspection, According to client's requirement
QA/QC inspectors2
Trade background
Main marketsNorth America(30%), South America(30%), Western Europe(25%)
Supply chain partners5
Main client typesRetailer, Wholesaler, Brand business
R&D capabilities
Customization optionslight customization, sample processing, graphic processing, customized on demand, light customization, customized on demand, sample processing, graphic processing
New products launched in last year150
R&D engineers2
R&D engineer education levels2 juniorCollege
Reviews (84)
4.5 /5
Satisfied
  • Supplier service
    4.6
  • On-time shipment
    4.6
  • Product quality
    4.3
DO NOT BUY FROM THIS SUPPLIER. I purchased 5,000 of their Custom BPA free color change 16oz reusable coffee cup and we cannot even use the coffee cup once. It is TOO HOT to hold and it didn't even change color. It is advertised on their page as wide range of use and they even have a video to show them pouring hot water on the cups. This is why I bought it. Specifically to be used for a hot drink. When we tested the cup, we made hot coffee and added cold milk and it was still too hot to hold and therefore unsafe. It's just poor quality products. I previously suggested to rectify the issue that a grip might help so our customers don't hurt themselves and they were going to charge us more for it. I wouldn't have minded paying for it in the first place if it was advertised that it was required. But on their page, it was advertised that the coffee cup was functional on its own. But it's not. This product is not fit for purpose. Terrible customer service as well.

    Response from supplier:

    Our product links include color-changing customization and non-color-changing customization. The buyer proposes full-color customization, which does not require color-changing. The mock up and films were produced after confirming with the buyer that there were no problems, and there was no mention of color changing from the beginning to the end. Since the buyer had no other reason for a refund, he could only take a screenshot of the discolored advertisement out of context. Color changing is not a primary need of the buyer, nor is it a primary factor in requesting a refund.The buyer made it clear that he did not need grip cover,but when he received the cup, he asked us to send a free grip and threatened me to refund I told him not to add boiling water and not to hold the cup immediately, but he did not listen to my explanation Alibaba determines that we do not bear any responsibility and we must trust the platform. If you have any questions ,please contact me.Thank you so much
    15 Mar 2024
    Good stuff!! will reorder again! 😁

      Response from supplier:

      Thanks for your support! If you have any other needs, please feel free to contact us.
      22 Feb 2024
      See all reviews
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