DO NOT BUY FROM THIS SUPPLIER. I purchased 5,000 of their Custom BPA free color change 16oz reusable coffee cup and we cannot even use the coffee cup once. It is TOO HOT to hold and it didn't even change color. It is advertised on their page as wide range of use and they even have a video to show them pouring hot water on the cups. This is why I bought it. Specifically to be used for a hot drink. When we tested the cup, we made hot coffee and added cold milk and it was still too hot to hold and therefore unsafe. It's just poor quality products. I previously suggested to rectify the issue that a grip might help so our customers don't hurt themselves and they were going to charge us more for it. I wouldn't have minded paying for it in the first place if it was advertised that it was required. But on their page, it was advertised that the coffee cup was functional on its own. But it's not. This product is not fit for purpose. Terrible customer service as well.
Response from supplier:
Our product links include color-changing customization and non-color-changing customization. The buyer proposes full-color customization, which does not require color-changing. The mock up and films were produced after confirming with the buyer that there were no problems, and there was no mention of color changing from the beginning to the end.
Since the buyer had no other reason for a refund, he could only take a screenshot of the discolored advertisement out of context. Color changing is not a primary need of the buyer, nor is it a primary factor in requesting a refund.The buyer made it clear that he did not need grip cover,but when he received the cup, he asked us to send a free grip and threatened me to refund
I told him not to add boiling water and not to hold the cup immediately, but he did not listen to my explanation
Alibaba determines that we do not bear any responsibility and we must trust the platform.
If you have any questions ,please contact me.Thank you so much
15 Mar 2024